Archive for roofing scams

Roofing Atlanta: Why Quality is so Important (pros & cons)

Posted in Claims Guide, Home Improvement, Roofing Articles with tags , , , , , , , , , , , , , , , on March 14, 2012 by HAPS

In our line of work we see it all….and I promise you there is a big difference in quality vs. price in the roofing industry.

Common mistakes we see include:

  • Poor attention in valleys:  In the valleys you need extra protection other than shingles & felt.  We suggest (and always use) ice & water shield in the valleys.  This is an asphalt based material with an adhesive backing which sticks to the decking.  This prevents water from penetrating the valley.  Some use valley metal which is long lasting.  The only issue is it does allow water penetration at the edges because it is nailed down instead of stuck to the decking.
  • Nailing issues:  We often see common mistakes when nailing. 1. Not enough nails (we use 5 minimum per shingle) 2. High Nailing: this is where roofing crews nail the shingles too close to the top of the shingles. Picture shingles which have come loose in sections and fallen off the roof.  3. Low nailing: Nails applied below the lower row of shingles will cause a leak sooner or later.  4. Nail pops: This is where nails are sticking up and eventually poke through the shingle.  This can occur if crews don’t remove nails from previous roof or if nail gun pressure is set too low during application.  Short nails: this mostly pertains to the thicker shingles such as architectural shingles where the nail doesn’t penetrate the shingle, felt underlayment, and wood decking.
  • Flat areas: This is a big problem.  Flat roof sections don’t have enough pitch to channel water downhill so basic asphalt shingles and felt don’t do the job.  You either need entire area covered with Ice & Water shield with shingles or, better yet, use a 2 piece flat roof system which includes a smooth base sheet covered by an asphalt granular cap sheet. (See pics below).
  • Flashing: This is the metal material used to channel water where the roof meets walls or chimneys.  We do leak repair on many roofs and flashing issues are the problem most often…especially on brick chimneys.
  • Poor ventilation: Proper ventilation is necesary to allow your roof (and attic) to “breathe”.  This prevents shingles blisters, it keeps the attic cooler, and it is necessary to maintain your shingle manufacturers warranty.  Proper roof ventilation can be ridge vent, power vents, and/or turtle vents (square “boxes”).  The proper ventilation has to be determined on a case by case basis depending on the type of roof you have and the square footage which needs to be ventilated.  We see 4′ of ridge vent on a tiny peak installed to ventilate  1200 SF of space.
  • Poor Preparation & Cleanup:  It is best to put tarps out in the areas surrounding structure to prevent unecessary damage to yard, driveways, plants, etc.  While it is almost impossible to take 1000 lbs + off a roof without some minor damage to plants, etc. proper prep will minimize issues.  Also, it is wise to move outdoor furniture, potted plants, etc before work begins.  Finally, advise roofing company supervisor of delicate areas such as tomatoe plants where you would like debris kept away as much as possible.  Cleanup is self explanatory.  If they don’t pick up the nails and debris you will not be happy.
  • Poor Project Management:  many companies use crews they barely know and there is no one to oversee that the work is being done properly.  They choose cheap labor to make more money, and the owner or project manager doesn’t take the time to ensure “danger zones” are taken care of.  I know of several BIG companies who use cheap, unkwown crews…..and the owner’s rarely ever go to a job site.  FYI, advertising doesn’t make a company great…..quality work and strong customer service works.

I hate to say it but we see alot of the above when we are reroofing homes in the Metro Atlanta area.

One way to determine if a roofing company knows what they’re doing is to ask if they do leak repairs.  If they say no run like the wind.  Many won’t perform leak repairs because they are afraid they can’t diagnose and correct the problem.  If they won’t offer to repair the leak, but instead ask you to file a claim for a new roof you should probably be cautions.

I’m not happy writing this post, but I feel compelled in order to educate homeowners on this industry.  We have lost jobs where we KNOW problems will occur as competitor pricing is below proper material and labor cost.  Roof replacement is not something you want to cut corners on.  Leaks can damage ceilings, walls, flooring, furniture, and lead to mold issues.

Our company Home Asset Protection Services does it right.  We ALWAYS use ice and water shield in valleys, at flashing, and around vents and exhausts, we ALWAYS use 5 nails minimum per shingles, we ALWAYS use proper ventilation, we ALWAYS use correct flashing techniques, and we ALWAYS guarantee our work.

See pictures below from a recent project where specific expertise was required and additional services were provided to make the client extremely pleased they chose HAPS as their roofer.

If you have leaks or if you are considering having your roof inspected or replaced call us at 404-933-6610 or CLICK HERE to fill out a form for a FREE estimate/inspection.  We will provide photos and an accurate description of the condition of your roof.  If you have storm damage we will advise you and assist you accordingly.  If you have issues such as those listed above we will advise you and make the corrections.  If you just need a maintenance package to get your roof in good condition we will advise you of these options as well.

We also provide detailed reports for bank or insurance companies who request a roof inspection report before they will refinance or insure your home.  If you need a roof inspection report call 404-933-6610 or CONTACT US to discuss.

Please understand, every roof is not an insurance claim.  Some just need repairs and/or TLC.

When deciding on your roofing company check references, ask questions about items listed above, and don’t base your decision on price alone.

Roofing Done Right !

Pictures of a recent project completed in Dunwoody.  First picture is the completed job DONE RIGHT!   Second picture shows where we installed additional downspout which takes water fromt the top roof to the bottom roof gutter.  Picture 3 shows the damaged decking which was caused by the previous gutter system.  We changed out the decking and added additional gutter and downspout in the open area.  Picture 4 shows properly installed ridge vent which gave the roof proper ventilation to maintain manufacturer’s lifetime shingle warranty.

Click Here for a FREE inspection.
 

 

Respectfully,

George Hearn

President

Home Asset Protection Services

Don’t Sacrifice Quality on Your Roof

Posted in Atlanta Hail Damage Information, Claims Guide with tags , , , on May 25, 2010 by HAPS

We’ve had some great success representing homeowners in repairing and/or replacing their roofs during the past wave of storm damage claims.  We’ve done this by being thorough in our inspections, courteous and professional in our customer servcies, and most importantly, we go over and above to ensure your roof is secure and built to last.

We use the best quality products and we often upgrade to give you a better roof system.   You want your roofer to utilize better water protection with Ice and Water Shield, you need the the proper ventilation such as ridge vents, power vents, etc. based on the square footage of space.   You need at least 4 nails in every shingle and you need proper nailing on the edges.  The edges need to be cut properly.  Flashing and ice and water shield should be properly installed to protect areas susceptible for leaks.  Pipe boots need to be changed out and caulked properly.  All of these areas are VERY IMPORTANT when you are trying to protect your home for many years.

If you’re thinking of using our company you can be assured we do quality work.  We’ve got a long list of satisfied customers who will vouch for our company and the services we provide.

We’ve done small residential jobs and large commercial jobs.  Our goal is to build enough trust to be the first person you call in the future when you are considering a home repair or home improvement.  It’s how we run our business.  Treat the homeowner right and you’ll use us again.

We do interior and exterior painting, trim work, sheetrock work, wood repair, window and door repair,water remediation,  counter tops, bathrooms, kitchens, decks, screened in porches,  tile, flooring, plumbing issues, basement finishing, room additions.  By offering multiple services we can save you a lot of per trip charges each different company providing services.

If you would like to meet with one of our staff to discuss your repair or restoration need feel free to contact George at 404-933-6610.

Thank you for your consideration of Home Asset Protection Services.  We look forward to working with you in the future.

Common Atlanta Hail Damage Roofing Scams

Posted in Atlanta Hail Damage Information, Claims Guide with tags , , , , , , , , , , , , on November 10, 2009 by HAPS

Over the past few months we’ve run across several homeowners in the Metro Atlanta area who have been taken advantage of by companies in the hail damage roof replacement business.

The large amount of hail damage over the past few years has brought millions of dollars of business into the area.  With this magnitude of opportunity comes a small percentage of scammers who don’t represent the best interest of the homeowners.

Here are a few Hail Damage Roof scams we’ve run across in the last month.

One Snellville, GA homeowner told us she signed a contract with a company.  Upon receipt of insurance funds from the hail damage claim she wrote out a check to the roofing company.  The company cashed the check and then disappeared.  She can’t locate the company (who was an out of state company) and her insurance company obviously is not responsible for the error. This homeowner will now have to pay for the repairs out of pocket.

Another homeowner had their roof replaced from a roofing company who was also registered out of state.  When the work was complete the homeowner noticed a problem with the roof which needed to be fixed.  Once again, this homeowner was not able to reach the company via the phone number he was provided.   Now they have leaks and repairs which need to be done which will not be covered by the insurance company because the damage is not storm related. Again, these repairs will have to be paid for out of pocket.

Yet another homeowner went under contract with a roofer, and after they issued the initial payment to the roofer… the roofer wouldn’t do the work in a timely manner.  After 2 months of waiting the homeowner finally was able to get the check back from the original roofer, and we were able to get the job done promptly.  We even started the work without a downpayment to ensure the homeowner that the work would be done by our company.  It was a risk on our part, but we felt the homeowner would be a great reference after we helped show them that all companies are not scammers.

As you can see, there are many ways to be taken advantage of by these roofing companies and hail damage claims companies.

Some precautions you can take are:

Make the company show you a copy of their business license and/or their corporation filings to make sure they really are a local company.  It’s easy to buy a cell phone with a local number, and many out of state companies are doing this to make it appear they are “local”.  Find out their home office location to verify they really are locally owned.

Make sure the roofing company offers a warranty for the workmanship of their job.  Of course you need to once again make sure they are local so you can find them if warranty repairs are needed.

Ask for references:  A good company will have plenty of references for you to check up on to see how well the company did throughout the entire Hail Damage claim process.  Finding satisfied customers shouldn’t be too difficult if the hail damage claims company did a good job because the actual service provided is quite valuable.  Getting a quality new roof paid for by your insurance company is a good deal.  It’s fair, it’s necessary, and it’s a great value for little to no cost.  A company that won’t provide references raises a huge flag.

At Home Asset Protection Services, LLC we offer professional service, prompt attention to your hail damage claim, and we are located in Suwanee, GA.  We have many references who are more than pleased with our work, and we’ll be happy to provide references to you if you decide to look into the opportunity of having your roof replaced from Hail Damage in the Atlanta area.

Call us at 404-933-6610 or CLICK HERE TO CONTACT US  if you would like to meet with one of our representatives to determine if you may qualify for a roof replacement which is covered by your insurance company.

We offer FREE inspections to determine if damage has ocurred, and we assist you through the entire claims process.  We do quality work and we offer a no leak warranty on all workmanship of our services to go along with the manufacturers warranty for the product.

And of course we’ll be happy to provide references of satisfied homeowners who have had their roof replaced as a result of utilizing the services of our company during the entire Hail Damage Claims process.