Archive for roof replacement

Stop Roof Leaks – Maintenance vs Repair

Posted in Roofing Articles with tags , , , , , , , , , , , , , , , , , , , , , on June 2, 2016 by HAPS

This is a long post, but with roof issues we want to educate homeowners on issues which occur on roofs.  Most people don’t climb on roofs; so we want you to have a good understanding of roof issues so you can decide if your contractor knows what they are doing.

Home Asset Protection Services, LLC (HAPS) is located in Suwanee, GA, and we specialize in roof leak repair and full roof replacement in the Gwinnett County Georgia and surrounding areas. Our leak specialist has over 25 years experience diagnosing and repairing leaking roofs; and we’ve just about seen it all.

Unfortunately, over the past several years a lot of the roofs replaced in the Metro Atlanta area have been built incorrectly, especially in the flashing areas.  Fortunately for us, we get a lot of work as a result. Many fly by night storm chaser companies rush into town during storm season, help homeowners get their roofs replaced through insurance claims, do the job, and then one of two things happen. They either leave the area to follow the latest storm in another city/state, or they go out of business. Trust us, we see it all the time. Homeowners are stuck holding the bag.

Let’s look at where most leaks occur.

  • Chimneys – siding, stucco, or brick
  • Flat roofs.
  • Bathrooms – exhaust vents.
  • Skylights
  • Ridge Cap – shingles covering the top of the roof
  • Improper Nailing – high nailing, below the line, or nail gun pressure issues.
  • Nail Pops & Toeboard holes.
  • Dead Valleys – where roof valleys run into a wall
  • Valleys – improper installation
  • Gutters – generally overfilled gutters or gap between decking & fascia.

Many of these leaks can be prevented by a simple roof maintenance plan if addressed in a timely manner.  After 3-5 years certain components of your roof need attention. We offer a service called a roof tuneup, and this service will prevent leaks and extend the life of your roof for years. Call us at 404-933-6610 to see if a roof tuneup is the best option for your home, and do it BEFORE the roof starts leaking.

What is  a roof a roof tuneup? 

Your roof has certain elements which deteriorate over time. A roof tuneup takes care of these issues, and this will prolong the life of your roof for another 3-5 years. Here are the things we do with a roof tuneup.

  1. Repair or Replace Pipe Boots.
  2. Seal Exhaust Vents.
  3. Seal turtle vents, power vents, & dryer vents.
  4. Paint All vents with rust preventive paint.
  5. Repair Nail Pops.
  6. Seal Toeboard holes.
  7. Seal exposed nails.
  8. Replace up to 10 missing or damaged shingles.
  9. Clean minor debris off roof.
  10. Inspect roof & flashing for major issues.

Explanations of the services listed are explained in detail below.

Repair Pipe Boots – Most bathrooms have vent pipes which are designed to remove the musty smell from the plumbing system. These exhaust type vents almost always go out of the roof.  The pipes are covered with a rubber pipe boot to seal off the area from leaking. (See photo below). These boots have a thin rubber elastic area designed to fit snugly around the pipe. After 3-5 years the rubber dry rots and cracks; and many leaks occur in this area.

If you have a roof leak in your bathroom, chances are very high that your pipe boots are cracking. With a roof tuneup, we install new rain collars and seal the exposed nails where vents are nailed to roof. This adds around 3-5 more years of life for this area of the roof.

Seal Exhaust Vents – These are the metal vents which carry exhaust fumes from your HVAC unit. When a roof is installed, these vents must be sealed with high grade roof sealant around joints and nails. Over time the sealant wears off. Also, these vents rust over time.  With a roof tuneup we reseal the vents with the highest grade of silicone roof sealant available in the market. We also paint the vents with rust preventive paint to extend the life of these elements.

Seal Turtle Vents, Power Vent, & Dryer Vents – Turtle vents are aluminum or plastic “boxes” found on the back of many roofs. These vents are used to ventilate the attic. This prevents heat buildup in attic which causes shingles to blister and increases heating and A/C bills. A blister is basically like a popped bubble on the shingles. Power vents are the big round fans found on many hip roofs, and dryer vents are vents which carry moist air out of the house from the clothes dryer.  These items need resealing over time to prevent leaks.

Paint All Vents With Rust Preventive Paint – Over time your HVAC vent will rust. We paint the vents to stop/prevent the rust from destroying your exhaust vents. We also paint other vents on the roof to prevent rusting and to improve the look of the roof.

Repair Nail Pops & Toeboard Holes –  Nail pops occur when nails on the roof loosen over time. When nails pop out they often cause indentations or holes in the shingle. A roof tuneup will take care of this issue. We nail down the loose nails and apply premium roof sealant to the affected area.  Toeboard holes are actual holes in the shingles when the roofing crew nails boards to the roof to stand on when installing the roof.  A good (and safe) roofing crew will rope & harness when installing the roof instead of using toeboards. With the roof tuneup we seal all toeboard holes on the roof to prevent leaks in these areas.

Seal Exposed Nails  – All roofs have exposed nails on the ridge cap and bottom side of all the vents. While sealed during installation (we hope), the sealant wears off over time. When this occurs the nails rust, and eventually lead to bigger problems. With the roof tuneup we seal all exposed nails with premium roof sealant.

Replace Missing or Damaged Shingles – While obvious, we replace up to 10 shingles which are missing or damaged on your roof. Missing shingles could be a major issue which is described below; however, in many cases a few shingles fall off from loose nails, improper nailing, or even wind damage.

Clean Minor Debris Off Roof – Most often, this involves removing pine straw in the valleys. Pine straw will stop water flow during rain, and this can often cause leaks. It also causes algae to grow on the roof, and eventually leaks to leaks and rotten wood below the shingles.

MAJOR ROOF ISSUES 

Below are major roof issues which involve much more extensive repair.  These are the most common areas for leaks due to installation issues and/or rot over time.

Chimneys – Probably the biggest area for leaks we find are around chimneys.  A lot depends on the type of chimney, and where the chimney is located. The main problem we find around chimneys is flashing related.  Flashing is metal which redirects water away from the walls of the chimney so it can properly drain the the gutters (or edge of roof).  The section on the roof above a chimney needs a cricket (framed & shingled diverter), j channel flashing, and  a properly installed chimney pan.  Water pounds this area, and if flashing is not installed correctly…you will have a leak.  On the sides of the chimney step flashing or J-channel flashing is used to channel water down the roof. If installed improperly, the water will run under the shingles or behind the flashing causing water stains on your ceilings.

Additionally, on homes with wood or hardie plank siding, we often find leaks from rotten or broken siding, worn out sealant on joints, or rotten corner boards.

On homes with brick chimneys you not only need properly installed chimney pan & flashing, you also need counter flashing over the step flashing to prevent water from running down the chimney and behind the flashing.  Properly flashing a brick chimney is a specialty, so if you have brick chimney leaks…make sure the contractor knows what they are doing.

Dead Valleys – Dead valleys is a term to describe sections of roof that run into a wall.  Here the rain water slams against the wall, and often runs up over the flashing and down the walls into your home.  These are delicate areas, and extensive repair needs to be done to properly repair these areas. Inspection of the area needs to be done to determine best course of action, but basically the repair needs to run up the wall so water can get behind the flashing.

Valley Repairs – Roof valleys are installed one of two ways. A weave pattern is when shingles from intersecting roof sections are woven together; and a French cut pattern where shingles are cut in a straight line down the valley.  Obviously water runs down the valleys. If the water gets under the shingles, you have a problem.  Valleys should have metal flashing or ice & water shield installed to keep any leakage from getting to your ceilings. We install ice & water shield on an roofs we build.  It’s not cheap, and many roofing contractors do not use this extra product to save money.  If you have a valley leak, we will most likely need to tear out the valley, install ice & water shield, replace rotten decking, and re-shingle the entire valley.

Improper Nailing – We see this quite often. The biggest issue we see is nail gun pressure issues. If the roofing crew sets the nail gun pressure too high, the nails often go through the shingle too far. As a result, the shingles eventually fall off. If you see entire shingles fall off your roof, chances are the nails were installed improperly. This is actually a big problem. We repair up to 10 missing shingles with a roof tuneup; but if shingles were nailed too hard…the problem will continue. We can repair the shingles which have fallen off, but we may have to come back over the years as the shingles fall off.  It’s cheaper than replacing the entrie roof, but eventually your roof will need to be replaced. We advise making the repairs until shingles have lived their life; and then replacing the roof with a company who knows what they are doing.

Gutter area leaks – We often find leaks due to gutter issues. Gutters full of debris cause water to go behind the gutter and down the wall into your home. This causes interior leaks as well as soffit & fascia damage on the exterior of your home.  You may want to consider installing gutter guards to keep debris from building up in your gutters.

 

 

We also see loose gutters, shingles not hanging over edge of roof enough, and gaps between the plywood decking and fascia. This is also the area of the roof where squirrels or other rodents enter your home. We can diagnose the issue and offer a solution to the problem.

Flat Roofs – If a roof is less than a four pitch, it should be considered a flat roof. Four pitch means the roof rises 4″ in height per foot of roof.  Water pools on flat roofs, so a special type of roofing is needed to prevent leaks. We get a lot of work from homeowners who have shingles installed on low slope roofs. Think of it this way. If sideways rain occurs, the water is going under the shingles.  There are many types of low slope and flat roof components, and please consult a qualified professional when dealing with these areas of your home.

And finally, the big one. Your roof has lived it’s life.  It is what it is.  If your shingles have lived their functional life, you need to replace your roof.  An inspection will determine if roof needs replacement. Signals incluce major granule loss, brittle shingles, and major wear and tear.

Home Asset Protection Services, LLC is a full service roofing contractor serving Atlanta, Buford, Chamblee, Dacula, Duluth, Dunwoody, Flowery Branch, Lawrenceville, Lilburn, Norcross, Sandy Springs, Snellville, Suwanee, Sugar Hill, and surrounding areas for roof repairs.

For roof replacement we work in all of Metro Atlanta and surrounding counties.

Call HAPS at 404 933-6610 to discuss your roof issues; and you will get honest answers and service at a competitive price.

Common Atlanta Hail Damage Roofing Scams

Posted in Atlanta Hail Damage Information, Claims Guide with tags , , , , , , , , , , , , on November 10, 2009 by HAPS

Over the past few months we’ve run across several homeowners in the Metro Atlanta area who have been taken advantage of by companies in the hail damage roof replacement business.

The large amount of hail damage over the past few years has brought millions of dollars of business into the area.  With this magnitude of opportunity comes a small percentage of scammers who don’t represent the best interest of the homeowners.

Here are a few Hail Damage Roof scams we’ve run across in the last month.

One Snellville, GA homeowner told us she signed a contract with a company.  Upon receipt of insurance funds from the hail damage claim she wrote out a check to the roofing company.  The company cashed the check and then disappeared.  She can’t locate the company (who was an out of state company) and her insurance company obviously is not responsible for the error. This homeowner will now have to pay for the repairs out of pocket.

Another homeowner had their roof replaced from a roofing company who was also registered out of state.  When the work was complete the homeowner noticed a problem with the roof which needed to be fixed.  Once again, this homeowner was not able to reach the company via the phone number he was provided.   Now they have leaks and repairs which need to be done which will not be covered by the insurance company because the damage is not storm related. Again, these repairs will have to be paid for out of pocket.

Yet another homeowner went under contract with a roofer, and after they issued the initial payment to the roofer… the roofer wouldn’t do the work in a timely manner.  After 2 months of waiting the homeowner finally was able to get the check back from the original roofer, and we were able to get the job done promptly.  We even started the work without a downpayment to ensure the homeowner that the work would be done by our company.  It was a risk on our part, but we felt the homeowner would be a great reference after we helped show them that all companies are not scammers.

As you can see, there are many ways to be taken advantage of by these roofing companies and hail damage claims companies.

Some precautions you can take are:

Make the company show you a copy of their business license and/or their corporation filings to make sure they really are a local company.  It’s easy to buy a cell phone with a local number, and many out of state companies are doing this to make it appear they are “local”.  Find out their home office location to verify they really are locally owned.

Make sure the roofing company offers a warranty for the workmanship of their job.  Of course you need to once again make sure they are local so you can find them if warranty repairs are needed.

Ask for references:  A good company will have plenty of references for you to check up on to see how well the company did throughout the entire Hail Damage claim process.  Finding satisfied customers shouldn’t be too difficult if the hail damage claims company did a good job because the actual service provided is quite valuable.  Getting a quality new roof paid for by your insurance company is a good deal.  It’s fair, it’s necessary, and it’s a great value for little to no cost.  A company that won’t provide references raises a huge flag.

At Home Asset Protection Services, LLC we offer professional service, prompt attention to your hail damage claim, and we are located in Suwanee, GA.  We have many references who are more than pleased with our work, and we’ll be happy to provide references to you if you decide to look into the opportunity of having your roof replaced from Hail Damage in the Atlanta area.

Call us at 404-933-6610 or CLICK HERE TO CONTACT US  if you would like to meet with one of our representatives to determine if you may qualify for a roof replacement which is covered by your insurance company.

We offer FREE inspections to determine if damage has ocurred, and we assist you through the entire claims process.  We do quality work and we offer a no leak warranty on all workmanship of our services to go along with the manufacturers warranty for the product.

And of course we’ll be happy to provide references of satisfied homeowners who have had their roof replaced as a result of utilizing the services of our company during the entire Hail Damage Claims process.

Hail Storm Damage to Roofs Across Atlanta Area

Posted in Atlanta Hail Damage Information with tags , , , , , , , , , , , , , , on May 26, 2009 by HAPS

In 2009 the Atlanta, Georgia metro area has experienced a tremendous amount of hail storms causing hail damage to homes and cars across the Metro Atlanta area.

Hail has ranged from pea sized, dime sized, quarter sized, golf ball sized, and even baseball sized resulting in thousands of homes and cars damaged from these hail storms.

While car damage is evident, homeowners often fail to realize that hail damage has occurred on their roof. The impact of hail damage to your roof can be quite expensive if you don’t have your home inspected and repaired quickly. Roof leaks, Wood Rot, Mold, and wall damage are just a few problems which can occur to your home if you have a hail damaged roof.

It is the homeowner’s responsibility to ensure that their home is protected if hail damage has occurred. In many cases your homeowners insurance will pay for full replacement of your roof (less deductible) if you’ve experienced hail damage. If you wait until you notice water leaks from your roof you may have waited too long to have your roof replacement covered by your insurance company.

Your insurance company will not contact you to remind you to have your home inspected. In fact, in many cases your insurance company and adjusters will try to prove just the opposite…that your roof is not damaged enough to warrant a claim being paid, or your claim amount should only cover the bare minimum for repair of your hail damaged roof.

If you have had hailstorms in your area you need a qualified professional to inspect your home and represent YOU during the entire claims and re-roof process.

At HOME ASSET PROTECTION SERVICES, LLC (HAPS), we do just that.

We offer a FREE inspection of your home to determine if hail damage has occurred to your roof. If damage has occurred, we assist you during the entire claims process by offering the following services:

1. Free Home Inspection for Hail Damage.

2. Assistance in filing and processing a claim with your homeowners insurance company.

3. Meet with insurance adjuster to ensure you receive fair compensation for replacement value of your roof.

4. Upon approval, we meet with you to select quality shingles which protect and beautify your home.

5. Arrange for new roof to be installed from qualified LOCAL roofer, and keep you informed during the entire process.

Let us handle it all to protect your assets. Once approved, the only decisions you will have to make is what color shingles you want and if you want any special upgrades.

If you have had hailstorms in your area, it is very important that you have someone with experience to represent you during this entire process. It is equally important that homeowners act quickly if hail storms have occurred in your area. Insurance companies generally only pay claims within a short period of time from the actual storm. DON’T WAIT UNTIL IT’S TOO LATE!

If you have hail damage and don’t have an inspection done, you could end up having to replace your roof at YOUR expense, and this expense can cost thousands of dollars, quite often with NO ASSISTANCE from your insurance company.

Please have your home inspected if you have had hail storms in your area, especially if you have seen neighbors homes re-roofed recently. Call 404-933-6610 to arrange for a FREE inspection of your home if you suspect hail damage to your home. It could save you thousands of dollars, it can give you piece of mind knowing your roof and your rights are protected, and it can protect one of your most valuable assets….your home.

AREAS AFFECTED BY HAIL STORMS IN 2009 (Metro Atlanta Area)

Alpharetta, Acworth, Atlanta, Auburn, Bethlehem, Brookhaven, Buford, Carrolton, Cartersville, Chamblee, Cumming, Dacula, Douglasville, Dunwoody, Ellenwood, Fayetteville, Flowery Branch, Gainesville, Jonesboro, Lilburn, Loganville, Mableton, McDonough, Monroe, Palmetto, Roswell, Snellville, Stockbridge, Sugar Hill, Suwanee, Tucker, Tyrone