Archive for atlanta roofing company

Stop Roof Leaks – Maintenance vs Repair

Posted in Roofing Articles with tags , , , , , , , , , , , , , , , , , , , , , on June 2, 2016 by HAPS

This is a long post, but with roof issues we want to educate homeowners on issues which occur on roofs.  Most people don’t climb on roofs; so we want you to have a good understanding of roof issues so you can decide if your contractor knows what they are doing.

Home Asset Protection Services, LLC (HAPS) is located in Suwanee, GA, and we specialize in roof leak repair and full roof replacement in the Gwinnett County Georgia and surrounding areas. Our leak specialist has over 25 years experience diagnosing and repairing leaking roofs; and we’ve just about seen it all.

Unfortunately, over the past several years a lot of the roofs replaced in the Metro Atlanta area have been built incorrectly, especially in the flashing areas.  Fortunately for us, we get a lot of work as a result. Many fly by night storm chaser companies rush into town during storm season, help homeowners get their roofs replaced through insurance claims, do the job, and then one of two things happen. They either leave the area to follow the latest storm in another city/state, or they go out of business. Trust us, we see it all the time. Homeowners are stuck holding the bag.

Let’s look at where most leaks occur.

  • Chimneys – siding, stucco, or brick
  • Flat roofs.
  • Bathrooms – exhaust vents.
  • Skylights
  • Ridge Cap – shingles covering the top of the roof
  • Improper Nailing – high nailing, below the line, or nail gun pressure issues.
  • Nail Pops & Toeboard holes.
  • Dead Valleys – where roof valleys run into a wall
  • Valleys – improper installation
  • Gutters – generally overfilled gutters or gap between decking & fascia.

Many of these leaks can be prevented by a simple roof maintenance plan if addressed in a timely manner.  After 3-5 years certain components of your roof need attention. We offer a service called a roof tuneup, and this service will prevent leaks and extend the life of your roof for years. Call us at 404-933-6610 to see if a roof tuneup is the best option for your home, and do it BEFORE the roof starts leaking.

What is  a roof a roof tuneup? 

Your roof has certain elements which deteriorate over time. A roof tuneup takes care of these issues, and this will prolong the life of your roof for another 3-5 years. Here are the things we do with a roof tuneup.

  1. Repair or Replace Pipe Boots.
  2. Seal Exhaust Vents.
  3. Seal turtle vents, power vents, & dryer vents.
  4. Paint All vents with rust preventive paint.
  5. Repair Nail Pops.
  6. Seal Toeboard holes.
  7. Seal exposed nails.
  8. Replace up to 10 missing or damaged shingles.
  9. Clean minor debris off roof.
  10. Inspect roof & flashing for major issues.

Explanations of the services listed are explained in detail below.

Repair Pipe Boots – Most bathrooms have vent pipes which are designed to remove the musty smell from the plumbing system. These exhaust type vents almost always go out of the roof.  The pipes are covered with a rubber pipe boot to seal off the area from leaking. (See photo below). These boots have a thin rubber elastic area designed to fit snugly around the pipe. After 3-5 years the rubber dry rots and cracks; and many leaks occur in this area.

If you have a roof leak in your bathroom, chances are very high that your pipe boots are cracking. With a roof tuneup, we install new rain collars and seal the exposed nails where vents are nailed to roof. This adds around 3-5 more years of life for this area of the roof.

Seal Exhaust Vents – These are the metal vents which carry exhaust fumes from your HVAC unit. When a roof is installed, these vents must be sealed with high grade roof sealant around joints and nails. Over time the sealant wears off. Also, these vents rust over time.  With a roof tuneup we reseal the vents with the highest grade of silicone roof sealant available in the market. We also paint the vents with rust preventive paint to extend the life of these elements.

Seal Turtle Vents, Power Vent, & Dryer Vents – Turtle vents are aluminum or plastic “boxes” found on the back of many roofs. These vents are used to ventilate the attic. This prevents heat buildup in attic which causes shingles to blister and increases heating and A/C bills. A blister is basically like a popped bubble on the shingles. Power vents are the big round fans found on many hip roofs, and dryer vents are vents which carry moist air out of the house from the clothes dryer.  These items need resealing over time to prevent leaks.

Paint All Vents With Rust Preventive Paint – Over time your HVAC vent will rust. We paint the vents to stop/prevent the rust from destroying your exhaust vents. We also paint other vents on the roof to prevent rusting and to improve the look of the roof.

Repair Nail Pops & Toeboard Holes –  Nail pops occur when nails on the roof loosen over time. When nails pop out they often cause indentations or holes in the shingle. A roof tuneup will take care of this issue. We nail down the loose nails and apply premium roof sealant to the affected area.  Toeboard holes are actual holes in the shingles when the roofing crew nails boards to the roof to stand on when installing the roof.  A good (and safe) roofing crew will rope & harness when installing the roof instead of using toeboards. With the roof tuneup we seal all toeboard holes on the roof to prevent leaks in these areas.

Seal Exposed Nails  – All roofs have exposed nails on the ridge cap and bottom side of all the vents. While sealed during installation (we hope), the sealant wears off over time. When this occurs the nails rust, and eventually lead to bigger problems. With the roof tuneup we seal all exposed nails with premium roof sealant.

Replace Missing or Damaged Shingles – While obvious, we replace up to 10 shingles which are missing or damaged on your roof. Missing shingles could be a major issue which is described below; however, in many cases a few shingles fall off from loose nails, improper nailing, or even wind damage.

Clean Minor Debris Off Roof – Most often, this involves removing pine straw in the valleys. Pine straw will stop water flow during rain, and this can often cause leaks. It also causes algae to grow on the roof, and eventually leaks to leaks and rotten wood below the shingles.

MAJOR ROOF ISSUES 

Below are major roof issues which involve much more extensive repair.  These are the most common areas for leaks due to installation issues and/or rot over time.

Chimneys – Probably the biggest area for leaks we find are around chimneys.  A lot depends on the type of chimney, and where the chimney is located. The main problem we find around chimneys is flashing related.  Flashing is metal which redirects water away from the walls of the chimney so it can properly drain the the gutters (or edge of roof).  The section on the roof above a chimney needs a cricket (framed & shingled diverter), j channel flashing, and  a properly installed chimney pan.  Water pounds this area, and if flashing is not installed correctly…you will have a leak.  On the sides of the chimney step flashing or J-channel flashing is used to channel water down the roof. If installed improperly, the water will run under the shingles or behind the flashing causing water stains on your ceilings.

Additionally, on homes with wood or hardie plank siding, we often find leaks from rotten or broken siding, worn out sealant on joints, or rotten corner boards.

On homes with brick chimneys you not only need properly installed chimney pan & flashing, you also need counter flashing over the step flashing to prevent water from running down the chimney and behind the flashing.  Properly flashing a brick chimney is a specialty, so if you have brick chimney leaks…make sure the contractor knows what they are doing.

Dead Valleys – Dead valleys is a term to describe sections of roof that run into a wall.  Here the rain water slams against the wall, and often runs up over the flashing and down the walls into your home.  These are delicate areas, and extensive repair needs to be done to properly repair these areas. Inspection of the area needs to be done to determine best course of action, but basically the repair needs to run up the wall so water can get behind the flashing.

Valley Repairs – Roof valleys are installed one of two ways. A weave pattern is when shingles from intersecting roof sections are woven together; and a French cut pattern where shingles are cut in a straight line down the valley.  Obviously water runs down the valleys. If the water gets under the shingles, you have a problem.  Valleys should have metal flashing or ice & water shield installed to keep any leakage from getting to your ceilings. We install ice & water shield on an roofs we build.  It’s not cheap, and many roofing contractors do not use this extra product to save money.  If you have a valley leak, we will most likely need to tear out the valley, install ice & water shield, replace rotten decking, and re-shingle the entire valley.

Improper Nailing – We see this quite often. The biggest issue we see is nail gun pressure issues. If the roofing crew sets the nail gun pressure too high, the nails often go through the shingle too far. As a result, the shingles eventually fall off. If you see entire shingles fall off your roof, chances are the nails were installed improperly. This is actually a big problem. We repair up to 10 missing shingles with a roof tuneup; but if shingles were nailed too hard…the problem will continue. We can repair the shingles which have fallen off, but we may have to come back over the years as the shingles fall off.  It’s cheaper than replacing the entrie roof, but eventually your roof will need to be replaced. We advise making the repairs until shingles have lived their life; and then replacing the roof with a company who knows what they are doing.

Gutter area leaks – We often find leaks due to gutter issues. Gutters full of debris cause water to go behind the gutter and down the wall into your home. This causes interior leaks as well as soffit & fascia damage on the exterior of your home.  You may want to consider installing gutter guards to keep debris from building up in your gutters.

 

 

We also see loose gutters, shingles not hanging over edge of roof enough, and gaps between the plywood decking and fascia. This is also the area of the roof where squirrels or other rodents enter your home. We can diagnose the issue and offer a solution to the problem.

Flat Roofs – If a roof is less than a four pitch, it should be considered a flat roof. Four pitch means the roof rises 4″ in height per foot of roof.  Water pools on flat roofs, so a special type of roofing is needed to prevent leaks. We get a lot of work from homeowners who have shingles installed on low slope roofs. Think of it this way. If sideways rain occurs, the water is going under the shingles.  There are many types of low slope and flat roof components, and please consult a qualified professional when dealing with these areas of your home.

And finally, the big one. Your roof has lived it’s life.  It is what it is.  If your shingles have lived their functional life, you need to replace your roof.  An inspection will determine if roof needs replacement. Signals incluce major granule loss, brittle shingles, and major wear and tear.

Home Asset Protection Services, LLC is a full service roofing contractor serving Atlanta, Buford, Chamblee, Dacula, Duluth, Dunwoody, Flowery Branch, Lawrenceville, Lilburn, Norcross, Sandy Springs, Snellville, Suwanee, Sugar Hill, and surrounding areas for roof repairs.

For roof replacement we work in all of Metro Atlanta and surrounding counties.

Call HAPS at 404 933-6610 to discuss your roof issues; and you will get honest answers and service at a competitive price.

September, 2010 Hail & Wind Storms Cause Roof Damage in Metro Atlanta

Posted in Atlanta Hail Damage Information, Claims Guide with tags , , , , , , , , , , , , , , , , , , on September 27, 2010 by HAPS

 

Roof Job in Progress

A rare summer hail storm hit the Metro Atlanta area in September, 2010.  Homeowners need to react quickly if you think you may have hail damage or wind damage to your roof.  Storm reports indicate hail hit in Smyrna, Sandy Springs, Dunwoody, Duluth, Sugar Hill, &  Newnan.  Additionally, high winds occurred across the metro area.

The only way to know if you have enough storm damage to file a claim with your insurance company is to have a professional inspect your roof.  Hail damage to your shingles is generally NOT visible from the ground.  If you have had hail storms in your area you should have your roof inspected quickly.

While insurance companies allow hail or wind claims within a 1 to 2 year period, the majority of the claims get approved during the first few months after the storm.

While not verified, it is believed more roof replacements get approved soon after the storm because the insurance companies managers are so busy processing claims that they don’t have time to micro manage the adjusters who decide whether the claim should be approved or not.

The adjusters are trained to make the call, but when their bosses are watching over them with a careful eye they are more careful in what they approve.  This is what happens long after the storms when less claims are being processed and the managers have more time to look over adjuster reports and overrule approvals.

Again, this is speculation; however, we see higher approval rates after each storm.

If you experienced hail or high winds from the September  2010 storm call Home Asset Protection Services at 404-933-6610 to arrange for a free inspection of your roof.  We are a full service roofing company who knows what to look for, knows how to file the claim, knows how to get your roof approved, and knows how to make sure you get proper compensation for your claim.  You can also contact us at CONTACT FORM

We do quality work on your roof, and we go over and above the claim scope of work to make sure your roof is built to last for years.

If you are interested in finding out if your home may qualify for a roof replacement paid for by your insurance company due to storm damage …. give us a call at 404-933-6610.

Don’t Sacrifice Quality on Your Roof

Posted in Atlanta Hail Damage Information, Claims Guide with tags , , , on May 25, 2010 by HAPS

We’ve had some great success representing homeowners in repairing and/or replacing their roofs during the past wave of storm damage claims.  We’ve done this by being thorough in our inspections, courteous and professional in our customer servcies, and most importantly, we go over and above to ensure your roof is secure and built to last.

We use the best quality products and we often upgrade to give you a better roof system.   You want your roofer to utilize better water protection with Ice and Water Shield, you need the the proper ventilation such as ridge vents, power vents, etc. based on the square footage of space.   You need at least 4 nails in every shingle and you need proper nailing on the edges.  The edges need to be cut properly.  Flashing and ice and water shield should be properly installed to protect areas susceptible for leaks.  Pipe boots need to be changed out and caulked properly.  All of these areas are VERY IMPORTANT when you are trying to protect your home for many years.

If you’re thinking of using our company you can be assured we do quality work.  We’ve got a long list of satisfied customers who will vouch for our company and the services we provide.

We’ve done small residential jobs and large commercial jobs.  Our goal is to build enough trust to be the first person you call in the future when you are considering a home repair or home improvement.  It’s how we run our business.  Treat the homeowner right and you’ll use us again.

We do interior and exterior painting, trim work, sheetrock work, wood repair, window and door repair,water remediation,  counter tops, bathrooms, kitchens, decks, screened in porches,  tile, flooring, plumbing issues, basement finishing, room additions.  By offering multiple services we can save you a lot of per trip charges each different company providing services.

If you would like to meet with one of our staff to discuss your repair or restoration need feel free to contact George at 404-933-6610.

Thank you for your consideration of Home Asset Protection Services.  We look forward to working with you in the future.

I’ve been denied on my Hail Damage Claim?

Posted in Claims Guide with tags , , , , on January 3, 2010 by HAPS

See 2011 Update at end of article)

Many homeowners have seen most of their neighbors get new roofs from the hail storms in Atlanta of 2008-2011 only to be denied by their insurance company.  We see it quite often.

How does this happen?  Because the opinion of whether your home has damage or not is up to the adjuster who inspects your home.  It’s a subjective opinion based on what the adjuster believes is adequate damage to pay for your roof to be replaced.

Each insurance company has a requirement for the amount of hail “dings” they require in a 10′ x 10′ section of your roof (called a square).  Requirements vary from 6 “dings” up to 16″ dings per square.  We know what insurance companies require, so feel free to contact us at 404-933-6610 if you are interested in knowing the requirements of your insurance company.

We’ve run across many homeowners who have been denied once, twice, or in some cases…three times by adjusters who have inspected their roofs.  It’s often legitimate to complain when everyone but you got a new roof.,,sometimes it’s not.

There was a good article in the AJC about homeowners who have complained about their insurer treating them unfairly during their claim.  CLICK HERE to read the article.  It also gives information about filing a complaint with the State Insurance commission.  We won’t name names, but we have a good idea who gets the most complaints based on our dealings with the insurance companies.

If you haven’t had your home inspected and you haven’t put in a claim, we strongly suggest you have representation throughout the process.  First, you need a thorough pre inspection to determine if you have enough damage to put in a claim.  Next, you NEED someone to get up on the roof with the adjuster to make sure you are fairly represented during the inspection.  Finally, if approved, you need someone with experience to make sure you have been compensated fairly for your Hail Damage claim.

Home Asset Protection Services offers all of these services, and our pre inspection and adjuster meetings are FREE of charge.  If we do a pre inspection and find damage we are more than happy to represent you during the adjuster inspection to help you get your claim approved.  If we don’t find damage, we don’t want to waste time on a roof that will not get approved.  This keeps you from putting in a claim if you don’t need to, and it increases your chances for approval.

Also, during our pre inspection we take pictures to show you the damage we find.  This helps you make the decision to move forward and file the claim when you see that damage did occur from the recent Hail Storms in the Metro Atlanta area.

If you are interested in finding out if your roof may qualify for replacement from hail damage, call at 404-933-6610 or us or CLICK HERE to set up a consultation or pre inspection appointment.  Don’t delay as time could be running out to file a claim from these storms.

If you’ve been denied on your claim, we’ll check out your roof and give an honest opinion.  If we find damage, we’ll represent if you decide to have an aduster come out for a second inspection.  Sometimes persistence pays off.  It could be worth thousands of dollars to you.

UPDATE (May 2011):  In early 2011 a few storms hit the Metro Atlanta area.  We’re seeing approval rates skyrocket due to the recent storms.  If you were denied in the past year this is the best time to revisit a roof inspection to see if you can get approved (if you have damage).  Historically, approval rates are very high right after the storm.  We be glad to discuss why if you give us a call.  Now is the time to have your roof inspected!!! Call George at 404-933-6610 to discuss your options.

Hail Damage Atlanta Claims Guide

Posted in Atlanta Hail Damage Information, Claims Guide with tags , , , , , , on November 18, 2009 by HAPS

This is a quick guide to making sure you follow the proper steps to getting your hail damage claim taken care of without having to worry about having problems with your insurance company.

Understand, there are two kinds of companies involved in this business.  First, you have companies who want you to file a claim no matter what in hopes you will get approved.  Second, there are companies who want to make sure you have hail damage before you put in a claim.

The first kind of company is playing the numbers game.  They believe getting more claim contracts filed will result in more approvals irregardless of approval percentage.  They don’t always pre inspect your home carefully and they aren’t concerned about you getting denied with a claim on your record.

The second kind of company is definitely your best choice.  They do pre inspect your home carefully because they don’ t want to waste time meeting with your adjuster if they know damage is not apparent.  Also, they don’t want you to file a claim if you don’t qualify, and they don’t want to get a reputation with the insurance company of being a company who isn’t concerned with the expense the insurance company must incur to pay adjusters to inspect your home.

While not verified, it is assumed that the more professional companies have a better reputation with the insurance companies resulting in better service during the claims process.

When deciding what YOU need to do to find out if your home is a potential candidate for a hail damage claim approval, we suggest you use a company who preinspects your home and offers an honest opinion of their findings.  These companies will give you a more detailed explanation of their inspection along with reasons why you should or should not file a claim.

At Home Asset Protection Services, we offer detailed and honest pre inspections before we suggest you file a claim.  If we don’t find damage, we don’t want you to file a claim.  Why?  Because we don’t want to have to come back out to your home to meet with an adjuster if we know your roof will not be approved.  Our inspections are free and our adjuster meetings are free.  We even take pictures of your roof and show them to you so you can see the damage.   It would’nt make sense for our company to spend an additional 1-3 hours meeting with an adjuster if we know your roof won’t be approved.

Next, you want the hail damage claims representative to explain the entire process so you understand what filing a claim entails.  The claims representatives should explain the entire process from start to finish so you’ll understand the steps involved in filing your claim.  At Home Asset Protection Services, LLC, we do just that.  Our representative will show you the steps to filing and processing your claim and we will offer you assistance through the entire process.  We will help you in file the intial claim, we will explain the next step after the claim is filed, and we will show you examples of approved claims to help you understand how the payment process works.  We will also give you an estimate on the time it will take for the entire claim to be filed, inspected, approved, paid, and completed.  Finally, upon approval, we will show you samples of shingles so you can determine the best option and color for your new roof.

We don’t suggest you do this on your own.  It can be a complicated headache without professional assistance; and your chances for approval are cut in half without representation.  We ensure you are represented fairly and we assist you in getting the paperwork filed properly.  We also explain the claim breakdown to help you understand exactly what you are getting from the insurance company.

We also ensure the work is done to specification in a timely manner.  We generally complete the work within one week from the time you get initial proceeds from your insurance company.

Overall, expect the entire process to take one month.  After you  file the claim you will hear from an adjuster who will schedule an appointment to inspect your roof.  The adjuster will generally schedule an appointment within 1-2 weeks from the date you file the claim.  If approved during the inspection, it will take between a few hours to a few weeks to receive an inspection report and an initial check (if approved).  Depending on the amount you recieve, it will take between 1 day and 2 weeks to get your initial check endorsed and deposited. [NOTE: On larger claims amounts the check may be issued to you AND your mortgage company.  In the case of the latter, it can take up to 2 weeks to get your check endorsed by your mortgage company.]  After funds get deposited and paid to your hail damage claims services company i.e. roofer, it will take between 1 – 2 weeks to get the actual work done on your roof.  When the work is completed your contractor will issue a final invoice for the completed work.  When submitted to your insurance company, it will take between a few days and a couple of weeks to get your final check from the insurance company.  Finally, depending on who is named on the check, it can take between 2 days and 2 weeks to get final check endorsed and deposited.

As you can see this is a long process which requires great attention and professionalism.  At Home Asset Protection services we understand these time frames and we do everything possible to do most of the work so you don’t have to spend precious time dealing with this tedious process.

Would you rather do this all yourself risking the chance of getting your claim approved and not getting fair compensation for your claim; or would you prefer to have a professional company with experience handling the claim for you to ensure you get fair representation, fair compensation, and professional service on the replacement of your roof?

Call Home Asset Protection Services, LLC (HAPS) at 404-933-6610 to speak with one of our representatives about how we can help you determine if you should file a claim on your roof as a result of hail damage.

We get most of our jobs from referrals, so our goal is to make sure you are satisified.  It’s what keeps us in business….because in this business, reputation of professionalism and quality are of utmost importance.

If you live in the Metro Atlanta area, we want to hear from you soon.

Have a great day.

George Hearn

President

Home Asset Protection Services, LLC (HAPS)

404-933-6610

Visit Our Website

Common Atlanta Hail Damage Roofing Scams

Posted in Atlanta Hail Damage Information, Claims Guide with tags , , , , , , , , , , , , on November 10, 2009 by HAPS

Over the past few months we’ve run across several homeowners in the Metro Atlanta area who have been taken advantage of by companies in the hail damage roof replacement business.

The large amount of hail damage over the past few years has brought millions of dollars of business into the area.  With this magnitude of opportunity comes a small percentage of scammers who don’t represent the best interest of the homeowners.

Here are a few Hail Damage Roof scams we’ve run across in the last month.

One Snellville, GA homeowner told us she signed a contract with a company.  Upon receipt of insurance funds from the hail damage claim she wrote out a check to the roofing company.  The company cashed the check and then disappeared.  She can’t locate the company (who was an out of state company) and her insurance company obviously is not responsible for the error. This homeowner will now have to pay for the repairs out of pocket.

Another homeowner had their roof replaced from a roofing company who was also registered out of state.  When the work was complete the homeowner noticed a problem with the roof which needed to be fixed.  Once again, this homeowner was not able to reach the company via the phone number he was provided.   Now they have leaks and repairs which need to be done which will not be covered by the insurance company because the damage is not storm related. Again, these repairs will have to be paid for out of pocket.

Yet another homeowner went under contract with a roofer, and after they issued the initial payment to the roofer… the roofer wouldn’t do the work in a timely manner.  After 2 months of waiting the homeowner finally was able to get the check back from the original roofer, and we were able to get the job done promptly.  We even started the work without a downpayment to ensure the homeowner that the work would be done by our company.  It was a risk on our part, but we felt the homeowner would be a great reference after we helped show them that all companies are not scammers.

As you can see, there are many ways to be taken advantage of by these roofing companies and hail damage claims companies.

Some precautions you can take are:

Make the company show you a copy of their business license and/or their corporation filings to make sure they really are a local company.  It’s easy to buy a cell phone with a local number, and many out of state companies are doing this to make it appear they are “local”.  Find out their home office location to verify they really are locally owned.

Make sure the roofing company offers a warranty for the workmanship of their job.  Of course you need to once again make sure they are local so you can find them if warranty repairs are needed.

Ask for references:  A good company will have plenty of references for you to check up on to see how well the company did throughout the entire Hail Damage claim process.  Finding satisfied customers shouldn’t be too difficult if the hail damage claims company did a good job because the actual service provided is quite valuable.  Getting a quality new roof paid for by your insurance company is a good deal.  It’s fair, it’s necessary, and it’s a great value for little to no cost.  A company that won’t provide references raises a huge flag.

At Home Asset Protection Services, LLC we offer professional service, prompt attention to your hail damage claim, and we are located in Suwanee, GA.  We have many references who are more than pleased with our work, and we’ll be happy to provide references to you if you decide to look into the opportunity of having your roof replaced from Hail Damage in the Atlanta area.

Call us at 404-933-6610 or CLICK HERE TO CONTACT US  if you would like to meet with one of our representatives to determine if you may qualify for a roof replacement which is covered by your insurance company.

We offer FREE inspections to determine if damage has ocurred, and we assist you through the entire claims process.  We do quality work and we offer a no leak warranty on all workmanship of our services to go along with the manufacturers warranty for the product.

And of course we’ll be happy to provide references of satisfied homeowners who have had their roof replaced as a result of utilizing the services of our company during the entire Hail Damage Claims process.